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> With the countdown to ERE’s DC conference, here’s a timely article (may require free sign-up) in my favorite “liberal” newspaper about the use of emails as a primary source of communication. <!–
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“In contrast to a phone call or talking in person, e-mail can be emotionally impoverished when it comes to nonverbal messages that add nuance and valence to our words. The typed words are denuded of the rich emotional context we convey in person or over the phone. E-mail, of course, has a multitude of virtues: it’s quick and convenient, democratizes access and lets us stay in touch with loads of people we could never see or call. It enables us to accomplish huge amounts of work together. Still, if we rely solely on e-mail at work, the absence of a channel for the brain’s emotional circuitry carries risks.”
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>Read E-Mail Is Easy to Write (and to Misread). I think I’ll give Clay a call today to talk about his research… <!–>